Shipping and Returns
How long will my delivery take once ordered?
If you have ordered a custom designed product the current manufacturing and shipping time is currently 4 to 5 weeks. If you have ordered a standard product marked as in stock then your item will be dispatched within 24 business hours. Delivery times once dispatched form the UK MOTiQ head office will vary on you location.
Where do you ship from?
We ship all our orders from the United Kingdom ensuring that all items go through our quality control.
What are the shipping costs?
We currently offer free worldwide shipping on all orders over £100.
Shipping costs for orders under £100 will vary depending on your location and will automatically calculated at checkout.
| UK | Europe | North America | Rest of the World |
| £4.98 | £15 | £20 | £25 |
Returns Policy
If you change your mind about your order, you have the right to return your order within 14 days from the date of receipt. The product(s) must be returned in original packaging with tags and no cosmetic damage. This right does not apply to personalised, customised or made-to-order products. We do not accept returns or exchanges for such goods.
If you have taken delivery of your custom items and they are incorrect or are damaged, please contact us at esports@motiq.co.uk.